Contact Us
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Whether you need help verifying your ID, checking a withdrawal, or reporting a site issue, contact us through the channels below for quick, practical assistance. We handle enquiries in English and several other languages and aim to respond promptly to keep your play smooth and secure.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +1 647 389 2710 |
| Working hours | 24/7 |
If you prefer instant help use live chat when logged in, or email [email protected] for account and verification questions. For payment queries and withdrawals contact [email protected]. Affiliates can reach partnerships at [email protected]. Phone support is available for urgent issues. Typical response times vary by channel but we aim to resolve most requests promptly.
Email Support
Email is our preferred contact method for detailed requests, account issues, or matters requiring documentation. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID (if applicable). Providing these items up front helps us avoid delays and respond faster with the information or documents you need.
Submit your enquiry
Response Time
Most enquiries are answered within one business day. Simple account or payment questions are often resolved faster, while more complex issues such as KYC checks, security reviews or in-depth investigations can take several business days depending on the nature of the case and required documentation. We’ll keep you updated on progress and provide an estimated timeframe if more time is needed to resolve your request.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve SpinReelz. Every message is read by our team and used to refine the site, fix issues and shape new features. Send us your thoughts and we’ll review them carefully to make the online casino experience smoother and more enjoyable for Canadian players.