Privacy and Data Policy
This Privacy Policy explains how we collect, use, store and protect personal information when you use SpinReelz. We take your privacy seriously and aim to be clear about the types of data we process, why we process it and how you can manage your information.
Types of data we collect
Personal data
When you register or verify your account we collect personal details such as your full name, date of birth, contact information, billing and payment details and identity documents required for verification. We also store account credentials and communication records with our support team.
Technical data
We collect device and technical information needed to provide the service, including IP address, browser type, operating system, device identifiers, connection information and log data. This helps with site performance, security and fraud prevention.
Transactional data
We maintain records of deposits, withdrawals, bets, game activity, bonuses and loyalty points. Transactional data is used to process payments, resolve disputes and comply with our internal checks and compliance obligations.
How we use your information
Your data is used to provide and operate your account, process payments, verify identity, prevent fraud and money laundering, improve our services, respond to support requests and communicate about important account matters. We may also use anonymized or aggregated data for analytics and service improvement.
Data protection practices
We protect personal information using administrative, technical and physical measures appropriate to the sensitivity of the data. Access to personal information is restricted to authorised staff and third-party providers who need it to perform services. We use secure transmission methods to protect data in transit and maintain reasonable security controls for stored data.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, keep you logged in, personalise content and measure site usage. Third-party analytics and advertising partners may also set cookies. You can manage cookie preferences in your browser or via any available in-site settings.
Sharing information with third parties
We may share information with service providers who support payments, identity verification, fraud prevention, hosting, analytics and customer support. We may also disclose data to comply with legal obligations or to protect the rights and safety of users. Aggregated or anonymized information may be shared for business or analytical purposes.
User rights and choices
You can access, correct or request deletion of personal information held in your account through your account settings or by contacting us. You may also object to certain uses of your data or withdraw consent where applicable. Requests will be handled in line with our internal procedures.
Access, correction and deletion
To request access, correction or deletion, sign in to your account and use the available tools, or contact our support team at [email protected]. We will respond to valid requests and may need to retain certain information for legitimate business or legal purposes.
Privacy policy updates
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information.